What do I do if there’s a problem with my order?
Please drop us an email so we can do our best to rectify the problem.
How do I make a return?
Please check out our returns policy.
When will my order arrive?
Mainland UK - Items will be shipped within 2-3 days of us receiving your order. All orders are shipped using Royal Mail 2nd Class Signed For service.
Rest of world - Items will be shipped within 2-3 days of us receiving your order. Delivery times to rest of world may vary. All orders are shipped using Royal Mail International Tracked service
Please note that Royal Mail delivery times are subject to delays due to COVID-19.
Do BLAQ BEANIE cover customs charges?
Unfortunately not. You will need to cover any customs charges.
Can I change any details after my order has been placed?
To update recipient name or address, you can send us an email to firstname.lastname@example.org within one hour of placing your order for us to amend this for you. Unfortunately we cannot change items or quantities or cancel orders once an order has been placed.